Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our gaming platform to provide you with an enhanced online casino experience. We are committed to transparency regarding data collection practices and your privacy rights under UK data protection legislation, including the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR).
What Are Cookies
Cookies are small text files that are placed on your device when you visit our online casino platform. These files contain information that helps us recognise your device and remember your preferences during subsequent visits. Cookies play a crucial role in maintaining the functionality and security of our gaming services, ensuring compliance with regulatory requirements, and personalising your gambling experience.
Similar technologies include web beacons, pixel tags, local storage objects, and session replay tools. These technologies work alongside cookies to collect information about how you interact with our platform, including game preferences, betting patterns, and navigation behaviour. This data helps us maintain responsible gambling measures and comply with UK Gambling Commission regulations.
Types of Cookies We Use
Our platform utilises various categories of cookies, each serving specific functions essential for online casino operations. Understanding these categories helps you make informed decisions about your privacy preferences and cookie settings.
| Cookie Type | Purpose | Duration | Legal Basis |
| Strictly Necessary | Essential for platform security, user authentication, fraud prevention, and regulatory compliance | Session to 24 months | Legitimate interest |
| Functional | Remember user preferences, language settings, game favourites, and responsible gambling limits | 30 days to 12 months | Legitimate interest |
| Performance and Analytics | Monitor platform performance, track user engagement, analyse gaming patterns, and improve services | 2 years | Consent |
| Marketing and Advertising | Deliver personalised promotions, track campaign effectiveness, and provide targeted content | 13 months | Consent |
Cookies for Responsible Gambling
We implement specialised cookies to support responsible gambling initiatives and comply with UK Gambling Commission requirements. These cookies track deposit limits, session duration, spending patterns, and self-exclusion preferences. This information helps us identify potential problem gambling behaviours and implement appropriate intervention measures.
Responsible gambling cookies cannot be disabled as they are essential for player protection and regulatory compliance. These cookies store information about:
- Deposit and spending limits set by users
- Session time restrictions and cooling-off periods
- Self-assessment questionnaire responses
- Reality check notifications and frequency settings
- Access to responsible gambling tools and resources
Third-Party Cookies
Our platform integrates with various third-party service providers who may place their own cookies on your device. These partners include payment processors, game providers, analytics services, customer support platforms, and advertising networks. Each third party operates under their own privacy policies and cookie practices.
Third-party cookies help us provide comprehensive gaming services, process secure transactions, deliver customer support, and ensure platform functionality. We carefully select partners who meet our security and privacy standards and comply with UK data protection requirements.
Key third-party integrations include:
- Payment gateway providers for secure transaction processing
- Game development studios for slot machines and casino games
- Customer relationship management systems
- Live chat and support ticketing platforms
- Marketing automation and email service providers
- Fraud detection and security monitoring services
Cookie Consent Management
We provide granular control over cookie preferences through our consent management platform. Upon your first visit, you will encounter a cookie banner explaining our cookie usage and requesting consent for non-essential cookies. You can accept all cookies, reject non-essential cookies, or customise your preferences by category.
Your consent choices are stored and respected across all future sessions. You can modify your cookie preferences at any time through our preference centre, accessible via the footer of our website. Changes to consent settings take effect immediately, though some cookies may remain until their natural expiration date.
Consent management includes:
- Category-specific consent controls for different cookie types
- Detailed explanations of each cookie's purpose and data collection
- Easy withdrawal of consent with immediate effect
- Regular consent renewal requests as required by law
- Audit logs of consent decisions for compliance purposes
Managing Browser Cookies
You can manage cookies directly through your browser settings, though this may impact platform functionality and your gaming experience. Most browsers allow you to block cookies, delete existing cookies, or receive notifications before cookies are placed.
Browser-specific cookie management instructions:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
- Internet Explorer: Tools > Internet Options > Privacy > Advanced
Disabling certain cookies may prevent you from accessing account features, making deposits or withdrawals, playing games, or receiving important security notifications. We recommend maintaining essential cookies while customising preferences for analytics and marketing cookies based on your privacy preferences.
Data Retention and Security
Cookie data is retained for the periods specified in our cookie table, after which it is automatically deleted or anonymised. We implement appropriate technical and organisational measures to protect cookie data against unauthorised access, alteration, disclosure, or destruction.
Security measures include encryption of sensitive cookie data, regular security audits, access controls limiting data handling to authorised personnel, and compliance monitoring systems. We regularly review and update our cookie practices to maintain alignment with evolving privacy regulations and industry best practices.
Cookie data may be processed by our authorised service providers located within the European Economic Area or in countries with adequacy decisions. Any international transfers comply with GDPR requirements and include appropriate safeguards such as Standard Contractual Clauses or certification schemes.
Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in our practices, legal requirements, or technology developments. We will notify you of significant changes through prominent website notices or email communications. The effective date of the current policy version is displayed at the document header.
For questions about our cookie practices, data protection procedures, or to exercise your privacy rights under UK and EU legislation, please contact our Data Protection Officer through the designated channels provided on our website. We are committed to responding to privacy inquiries within the timeframes required by applicable law.
You also have the right to lodge complaints with the Information Commissioner's Office (ICO) if you believe our cookie practices violate your privacy rights or data protection regulations.